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Help with logging in

 

Set up your ROOTS website account

Click on the Create your ROOTS web account button (see screenshot below)

 

What to do if you've already set up your account but are now having problems logging in

You (or your group administrator) may have entered your email address and/or password incorrectly. Please go to the Forgot password page. If you don't receive the forgot password email, please check your junk mail folder and make sure you have added website@rootsontheweb.com to your whitelist. When setting up your password, please type it into a text editor such as Word or Notepad so that you can see that it is correct. Then copy and paste it into the password field.

Alternatively, you may need to delete your browsing history and/or clear your cache. Please follow these instructions.

 

If you are still unable to log in please let us know via the Contact us form so we can check that your email address has been entered correctly. If you are a member of a group, you could also ask your group administrator to do this.

If you think that the problems you are experiencing are not related to an incorrect email address and/or password, please don't phone but give as much information as you can via the Contact us form about what happens/doesn’t happen, as that will enable us to investigate and then get back to you.

 

Other queries

Visit our frequently asked questions page for answers to additional queries.

If you wish to upgrade to a sharing subscription, please use the Contact us form.

If you need to set up website users, please see this guide: How to register website users.

General information
0845 680 4095 or 020 3887 8916
ROOTS for Churches Ltd
Edward Rudolf House
69-85 Margery Street WC1X 0JL
Registered Charity No. 1097466
Subscription services
0845 680 5317 or 01603 785910
ROOTS for Churches Ltd
13a Hellesdon Park Road
Norwich NR6 5DR
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The ROOTS ecumenical partnership
Bringing together Churches and other Christian organisations since 2002
© Copyright 2002-2018, ROOTS for Churches Ltd. All rights reserved.
This resource is taken from www.rootsontheweb.com and is copyright © 2002-2018 ROOTS for Churches.