ABOUT ROOTS
SUBSCRIBE TO ROOTS
SAMPLE AREA
CONTACT US
HELP & FAQs
SUBSCRIBER'S AREA
Password problems
and the login process
No password?
How do I get a password and where do I find it?
I'm not a ROOTS subscriber, but I do have a copy of the latest ROOTS magazine - where do I find the password?
I'm a ROOTS subscriber but I have forgotten my password, or I have never been sent it. What should I do?
Why do I need a password?
Password not working?
You see an error message reading 'Login failed! The username and password combination you entered has not been recognised…'
You see an error message reading 'Important Message. Sorry your membership has expired...'
The login page just refreshes, with no error message, as if you had not entered your details;
or
you see 'Return to members area' where the login form should be, even though you have not yet logged in.
The screen goes blank and/or you get an error message telling you that the page cannot be found or the site cannot be contacted.
Why doesn't my password let me use the forums?
No log-in form?
There's nowhere for me to input my username and password!
About cookies
What are cookies?
What do cookies have to do with the ROOTS web site?
What does the ROOTS cookie do?
How do I enable cookies?
If all else fails, contact us…
Find out how to contact us if you can't see the answer to your problem here.